My Logo_rev

PLEASE READ CAREFULLY BELOW SHIPPING & RETURN

SHIPPING

Click My Shopy process your order within 24 hours and will ship within the next 24 hours. Item will be delivered to your doorstep depends on from Click My Shopy seller. Some of them using a different courier. You need to contact them by view their profile and send your inquiry. If you have any problem to contact with the seller, you can contact me. I will approach your request.

Click My Shopy (me) mostly sell products from oversea. Most of my product are free shipping.  If you don’t have your item within 30 days, please contact me immediately. I will help you to track your item. You can request refund within 45 days if you still don’t have you item . Click My Shopy aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Our aim is to have your items shipped to you as fast as possible. Therefore if you have purchased more than 1 item, you may receive your purchases at different times.

If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

We strictly do not deliver to P.O. Box due to unforeseen security issues. Hence, please ensure the shipping address provided is of legitimate and reachable by standard courier companies, i.e residential or office address.

RETURN

Return can be made if the item(s) sent to you is incorrect or defected. Please contact seller for return. Each seller have their own return policy. If you cannot contact the seller, please contact me. I will help you.

 

Click My Shopy:

My supplier warranties ensure you have a fantastic experience while giving you total peace of mind. Most items sold by my supplier are covered by the following comprehensive product warranties.

 

 

45 Day Money Back Guarantee

For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.

 

One Year Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is one year starting from the date of purchase, during which you are eligible for free repair. Any free repair case needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item back, while we cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair.

 

Warranty Exemptions and Notes

1. Product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:
– Flash the firmware of a device or root a device
– Open the body in an attempt to fix the device
– Modify, remove, customize, or swap parts of the product
– Use the device in a way that it is not originally intended for
– Continue to use the item once a fault occurs and causes more damage

3. All returns must first be authorized by Click My Shopy. Please kindly refer to the steps to follow in ” How to request warranty” below. For incomplete warranty request, Click My Shopy reserves the right to refuse any compensation. If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item, or submits an empty box, there will no compensation permitted in such cases.

4. All returns will be inspected by my team upon arrival. If the returned item cannot be repaired, Click My Shopy will offer an alternative solution.

Special Notes:
1. The shipping fee for shipping the product back to us will be paid by customers and is not refundable.
2. During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return. In these cases we will deduct the customs fees from your authorized refund amount.
3. Click My Shopy will resend the item to the customer via Flat Rate Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.

 

How to request warranty (return, repair and refund)

Only faulty items can be returned under warranty.
If your item has an issue, please first contact me.

Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
PS: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

 

Missing item(s), wrong item(s) or incorrect package sent

Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact me with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:
– If we have not sent the wrong item: we will resend the missing item/accessory for free within the warranty period.
– If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Click My Shopy will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.

 

Back to Top